STEVEANDREWOAKLEYART.COM RETURNS POLICY
Our Returns Policy forms part of, and must be read in connection with our Terms of Service. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.
NO REFUND FOR ITEMS ON SALE
All sales are final unless an item is proven to be damaged or faulty, in any way other than declared by SteveAndrewOakleyArt.com. That is to say, if an item is discounted owing to a fault, the fault will be identified in all promotional descriptors of that item.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your products carefully so that they will not get damaged in transit. If, for whatever reason, the item/s arrive damaged or have an undeclared fault, we ask that you let us know with 7 days of receiving the item/s. We will arrange for the damaged or faulty item/s to be returned to us.
If you have purchased a print that arrives damaged, you can let us know if you would like us to either:
send a replacement print to you, or
provide you with a refund
HOW TO RETURN PRODUCTS
To return a wrong, faulty or damaged item/s, please follow the steps below:
1) Advise us within 7 days that you would like us to arrange a product return. We will advise the best address to which to send the item/s. Contact us via email at steveandrewoakley@btinternet.com or via the Contact page at SteveAndrewOakleyArt.com.
2). Pack and seal the item/s in their original shipping package and post them back to us.
Once SteveAndrewOakleyArt.com has received the item/s, we will organise a refund, or in the case of prints, a replacement depending on the option you have selected. Please allow up to 14 days from the date we receive your returned item/s, for us to process a refund. Note that replacement delivery timeframes may vary under certain circumstances. We recommend that you return the item/s via Registered post. SteveAndrewOakleyArt.com will not be responsible for parcels lost or damaged if you choose not to return by Registered post.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are happy to refund postage costs to return an item where the return is required owing to our error, for example:
if the item is damaged or has a fault that was not declared in the product description, or
if we sent you the wrong item.